You’ve Just Started Managing a Team … Now What?

• Before You Start: Pre-Planning the Approach
• The First Day: What Do You Say? What Do You Hear? How Do You Respond?
• The First Week: What Are The Top 3 Priorities?
• The First Month: Success Against The Top 3; Next Steps
• The First 90 Days: Managing Results, Raising the Bar

Distinctive Customer Service: Using Under-Promising and Over-Delivering to Master Profitable Relationships

• Before: Products, Service and Relationships: How Do You Distinguish Yourself, Your Team and Your Organization?
• First Day: Developing A Cogent Market Analysis for Your Enterprise and Your Customers
• First Week: Approaching Customers and Prospective Customers
• First Month: Communicating Effectively to Grow the Enterprise
• First 90 Days: Using Referrals and Testimonials to Perfection

Communication Breakdowns; What to Do and What Not to Do

• Before: What’s the Problem As I See It?
  First Day: What’s the Problem As They See It
• First Week: Let’s Relate, Strategize and Implement Solutions Together – RSI In Action
• First Month: Repeating and Building On Success, Dismissing ‘What and Who Doesn’t Work’
• First 90 Days: The 12-Week Team Communication Action Plan – It Works!

Facilitating Change: How to Get the “Ain’t It Awfuls” On Your and Your Team’s Side

• Before: Clarifying and Confirming For Yourself What the Top Anticipated Change Is / Changes Are
• First Day: Communicating Anticipated Changes to Your Team, Gaining Their Input
• First Week: The Team Approach to Addressing Change Priority #1 – Implementing Action Plans
• First Month: Team Results Against Top 3; Weekly Review, Charting Progress, Facilitating Results
• First 90 Days: How’d We Do Against Our Top 3? Recognizing and Building on Success, Dismissing What and Who Doesn’t Work

Ridding Yourself Of That ‘One Little Troublemaker’ Legally and Ethically – In 5 Easy Steps

• Before: Who Is The Problem? What Approaches Have We Tried? What Worked and What Didn’t?
• First Day: Privately Inviting the ‘Troublemaker’ Into a Collaborative, Problem-Solving Conversation, Using RSI to Solve Performance Problems (Relate, Strategize, Implement), Using Action Plans
• First Week: Progress Against Action Plan from Troublemaker and Troubled Team
• First Month: Reviewing One Month’s Performance, Clarifying and Confirming Salvagability, Warnings?
• First 90 Days: Still With Us or Gone? Progress Against Action Plans, Cut or Contributing?

“The Boss from Hell” – Help Is On the Way!

• Before: Discussing With Trusted Others, Seeking Advice
• First Day: Approaching the Boss Collaboratively
• First Week: That Important Conversation: Progress or ‘Punt’?
• First Month: What’s Improved and What Hasn’t?
• First 90 Days: Reviewing Working Relationship Progress, Charting Next Steps

Your Team is Clashing With Another Team – Getting Everyone on the Same Page

• Before: Writing Down Your “Clash Assessment”
• First Day: Meeting With Your Team to Clarify Current State State and Desired State
• Second Day: Meeting With Other Team’s Manager to Clarify Same
• First Week: Facilitating Two Teams Meeting or Two Managers Meeting to Craft Working Action Plans
• First Month: What’s Improved? Building On Success…What Hasn’t? Taking Corrective Action
• First 90 Days: Charting Progress, Reviewing Working Relationships’ Progress Against Plan

Managing Performance and Performance Reviews – Using Managing ‘Music’ to ‘Soothe the Savage Beast’

• Before: Not Another Performance Review! Breaking These Down Over a Year’s Time, One Day at a Time
• First Day: Reviewing Performance With Best Performer
• Second Day: Reviewing Performance With Performer
• Third Day: Reviewing Performance With Poor Performer
• First Week: Starting to Implement the Daily, One-On-One Performance Conversation With Each and Every Member of Your Team
• First Month: Met With Everyone at Least Once? Results?
• First 90 Days: Success-Building, Needs Improving Changes, Progress Report, Next Steps

Budgeting – Getting the Help You Need From Others to Save Yourself Time, Energy, Frustration and Money

• Before: I Hate Budgets! Asking a Financial Manager for Help and Getting It
• First Day: Meeting With Manager-Helper, Presenting Data, Receiving Brutally Honest Feedback, Action Planning
• First Week: Budget Action Planning: Progress Against Top 1, 2 and/or 3
• First Month: Budgeting Monthly, Progress Reporting
• First 90 Days: Budgeting Quarterly, Verifying Progress

From Forming to Performing – The Top 10 Ways to Develop a Managing “Rhythm” That Works for You and Your Team

• Before: In Which ‘Stage’ is Our Team?
• First Day: Meet With Team to Share Assessment, Ask for Solution Input, Action Planning
• First Week: Progress Against Action Plan?:
• First Month: Have We ‘Hit’ Our Top 3 Goals?
• First 90 Days: After 3 Months, What Do We Do to Continue Growing? Team Member and Team Action Plans

Managing a Remote or “Virtual Team” – How to Manage People Effectively in Multiple Locations

• Before: Planning that All-Important, Face-to-Face Meeting With Your Entire Team
• First Day: Conducting a Highly-Effective Kick-Off Meeting
• First Week: Getting Each of Your “Location Teams” Up to Speed:
• First Month: How Are We Proceeding Effectively Against Plan? Checking In
• First 90 Days: How Are We Doing Against Plan? Engaging Each of Your Teams in Effective Performance Planning