Projects / Case Studies

Since 1994, Pinnacle Performance Improvement Worldwide has been helping organizations to improve performance, with a focus on management and organization development.

Our clients include large corporations such as Microsoft, Visa International, GE, Sprint and Citicorp, major professional and trade associations such as the American Society of Association Executives, American Society for Training and Development and the International Society for Performance Improvement and entrepreneurial, high growth firms such as rSmart, Sage Software, Cadence Design Systems and Renaissance Worldwide.

Few Of Our Projects

Here are some of the projects that Chris DeVany has worked on. Check each of the case studies to get a fair idea of how we can help your organization.

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Bank of Boston and BayBanks, Inc. — We engineered an intervention which brought senior management from both organizations together. During this process, we provided a forum for uncertain parties to meet and better understand one another, and discover an environment in which they could mutually flourish.

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American Society of Training and Development — We helped educate Chapter Leaders on the value of practicing commitment, visibility, accountability, effective communication skills, vision and team-building initiative. As a result, many Chapters have introduced our firm for workshops to promote member participation, increase membership, develop volunteers and increase ancillary revenue sources. This collaboration has continued for more than four years.

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Amtrak – We designed a program for all personnel developing the need for greater emphasis on customer service and relationships, and the pragmatic business results that can be achieved from the “intangible” parts of the business. The program was rolled-out across the U.S. with the endorsement of senior management as an integral part of Amtrak’s strategy to enhance the emphasis on customer service. As a result, we developed our “I Am Your Customer, Hear Me Now”(SM) program, which has been delivered to more than 50 corporate clients.

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Gregstrom Corporation — We collaborated with senior management in implementing a Professional Development Program which emphasized team-building skills and leadership capabilities. Initially provided as a course strictly for salespeople, executives chose to have it conveyed to all employees.

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International Society for Performance Improvement — We delivered a staff-building program which addressed their concerns about teams, leadership, improved communication and change. This program was also shared with the membership at large, resulting in adoption of these program initiatives with clients such as United Airlines and IBM.

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Institute of Real Estate Management — We delivered a Professional Development Workshop on the keys to understanding change and maximizing its potential for growth and profit.