Persuasion and
Influencing Skills:
Cooperation and
Collaboration
Who would you like to influence more effectively: Your manager? Co-workers? Employees? Key customers? Suppliers? Whether you need to influence someone to go along with your ideas, to make and keep commitments, to help you complete a task, or to work in a team, your success depends on using your personal power and communication skills.
This fast-paced workshop will sharpen your skills for influencing and persuading others. You will learn to create rapport, ask directly, listen effectively, and use proven interpersonal skills to improve your effectiveness with individuals and with groups.
seminar outline
Day One
Influence Styles
- Approaches to influence
- Identifying your style
- Pros & Cons of each style
- Skills needed for each
Plan To Influence
- What do you need/want?
- Defining objectives
- Clarifying your values
First Practice
- What was difficult?
- What would help?
- “Real-Life” cases
Creating Rapport
- The key skill for rapport
- What to notice in others
- Matching perceptions
Expectations & Results
- Self-fulfilling prophecy
- Your expectations of self & others
Effective Listening
- How do you listen now?
- Risks & roadblocks
- Active Listening Skills
- Adding EmpathyII.
Day Two
Gaining Commitment
- Assessing the other(s)
- What do I want from them?
- How to ask for it
- What did I learn?
Build Assertiveness
- Win-lose approaches
- Win-win approaches
- How to recognize each style
- Practice exercise· Some Do’s & Don’ts
- Body Language
Influence In Groups
- Influence and leadership
- Task-related behaviors
- Relationship behaviors
- Behaviors that help in both areas
- Counter productive actions to avoid
Group Exercise
- What did you do well?
- Where can you improve?
Win-win Influence
- Guidelines & reminders
- Follow-up report
Contact
Pinnacle Performance
Improvement Worldwide
United States of America