Managing and
Supervising Effectively
Confronting the Tough Stuff: Management Skills for Supervisors
Series: Essential Supervisory Skills
Course: Confronting the Tough Stuff: Management Skills for Supervisors
Learn how to successfully manage timely “real-life” challenges and increase your value and effectiveness as a leader!
In our rapidly changing business environment, sticky situations are bound to arise. Now you can prepare for the unexpected with enhanced confidence and problem solving skills. You’ll role-play real-life situations that challenge your solid management skills as you handle the issues of today: team dysfunction, mediation between difficult employees and coping and working through “survivor” shock from layoffs, mergers and acquisitions.
"Committed to continually improving management, team, and organization performance."
- Master practical, proven techniques for dealing with uncomfortable, challenging situations
- Become skilled at trying to avoid potentially litigious situations
- Write a difficult-to-create performance evaluation
- Enhance your team-coaching skills
- Overcome communication barriers to productivity
- Understand how to supervise while coping with survivor shock
- How to coach uncooperative employees
- Constructive and destructive conflict and how to capture conflict’s benefits
- Techniques for using conflict to increase cohesion
- The four stages of mediation
- Learn to delegate effectively to reluctant staffers
- Motivate “survivors”: strategies for helping employees overcome organizational and interpersonal obstacles to performance
- How to write helpful, legally-sound performance appraisals
Confronting the Tough Stuff: Management Skills for Supervisor
- List the Major Topics to Be Considered
- Discuss the Value of Confronting the “Tough Stuff”
- List Ground Rules for the Meeting
- List Collective Goals
- Complete Pre-Work Exercises to Pinpoint Personal Goals
- Explain the Contribution Connection©
- Define “Diversity” and How It Relates to Coaching Difficulties
- List Specific Behaviors You Expect from Your Employees
- Reaffirm the Importance of Coaching Today
- Explain the Value of Eleven Critical Coaching Skills
- Use the Contribution Connection© to Plan a Coaching Approach for Your Own Most Challenging Employee
- Discuss Constructive and Destructive Conflict and How to Capture Conflict’s Benefits
- Describe Four Resolution Positions and Your Own Style Preferences
- List Techniques for Using Conflict to Increase Cohesion
- Demonstrate the Contribution Connection©Approach to Resolving Conflict
- Explain Four Stages of Mediation
- Mediate Disputes between Others
- Discuss the Difference between Delegating to an Individual and to a Team
- List Ways to Make Delegation “Attractive” in Tough Times
- Explain Six Authority Levels and Explain the Importance of Delegating Them Specifically
- Develop an Authority Level Matrix for Two Staffers
- Demonstrate the Contribution Connection© as a Delegation Monitoring Tool and Delegation Meeting Guide
- Discuss Key Issues for “Survivors”
- Face the Feelings behind Complaints, Accusations
- List Strategies for Helping People Through
- Use the Contribution Connection© to Plan Alliances to Overcome Organizational and Interpersonal Obstacles to Performance
- Adapt the Contribution Connection© Framework to Draft Hard-to-Write Documents
- Use Grammar and the “Power of Three” to Confront Tough Writing Tasks
- Write and Edit Corrective Action Memos That Encourage Behavior Change
- Write Helpful, Legally-Sound Performance Appraisal Documents
- Develop and Use a Customized Editing Checklist
Contact
Pinnacle Performance
Improvement Worldwide
United States of America