Managing and
Supervising Effectively

Management Skills for New Supervisors

Series: Essential Supervisory Skills

Course: Management Skills for New Supervisors

Our Management Skills for New Supervisors course helps you jump-start your management career with the strategies you’ll learn in this comprehensive practical program. Understand how business trends affect the way you manage– and identify the skills you need to keep up with these changes. This unique course combines a wide range of managerial topics with Ken Blanchard’s Situational Leadership® II* model assessment instrument. Together, they will provide you with a foundation for both short-term success and long-term growth.

"Committed to continually improving management, team, and organization performance."

How Participants Will Benefit
Topics We Will Address

Enhance your management ability and gain a deeper understanding of management’s roles and responsibilities
Use improved communication to effectively set expectations for your direct reports
Adapt your leadership style to meet the needs of individual team members
Communicate organizational goals effectively
Gain familiarity with diversity issues and know what actions to take
Learn a six-step method for successful delegation
Improve your staff members’ performance through a proven-effective coaching model
Capitalize on your direct reports’ natural motivators for success

The roles and responsibilities of managers and direct reports: why you need to set expectations with your direct reports and how to do it
Diagnosing the needs of your people at a point in time and using the leadership style that’s most productive
Identifying the tools for effective communication-within and outside your organization
Clarifying the manager’s responsibilities in a diverse workplace
The benefits of, the roadblocks to, and the steps to take for successful delegation
The importance of coaching as a management skill: to improve, maintain and exceed current performance
Identifying the factors that motivate you and your employees
Developing people
Helping your employees become self-reliant achievers
How to adapt your style to the skills and commitment of the people you want to influence
With some people, managers have to provide a great deal of direction
With others, encouragement and appreciation trigger the best results
Still others deliver their best when allowed to take the ball and run with it
As a manager, becoming more flexible and responsive to your employees’ needs

Management Skills for New Managers and Supervisors

Learning Objectives
Embracing Your New Role
Managing a Diverse Workforce
Filling Your Communication Skills Toolbox
Coaching for High Quality Performance
Creating a Motivational Environment
Managing Performance Appraisals
Managing Time Effectively
Planning for Continuing Growth

Understand How to Succeed in a Rapidly Changing Environment
Learn How to Plan, Organize, Communicate and Monitor
Apply the Most Appropriate Supervisory Style to Individuals and Situations
Understand Your Legal Responsibilities
Solve Problems Effectively by Using Active Listening Skills to Ask the Right Questions
Learn How to Give Constructive Criticism
Understand How to Apply Various Motivation Techniques
Maximize Productivity by Leveraging a Diverse Workforce
Learn Techniques to Help You Cope with Difficult Employees
Use Delegation for Effective Employee Development, Time Management and Motivation
Learn a Six-Step Coaching Model and Create an Action Plan

Establish Your Overall Objectives for the Course
Discuss What Your Boss, Employees, Peers and Senior Management Expect from You in Your Supervisory Role
Define and Discuss the Four Basic Management Functions: Planning, Organizing, Communicating, Monitoring
Demonstrate Three Supervisory Styles and Discuss When and How to Use Each One

Discuss Various Kinds of Diversity and Explain How It Affects You, Your Work Unit, Your Company
Explain the Key Laws Relevant to Your Supervisory Position
Explain the American with Disabilities Act (ADA), Hostile Environment and Other Key Laws and Legal Terms
Discuss Your Obligations Regarding These Laws
Demonstrate How to Handle Challenging Situations in Legally Solid Ways

Discuss Advantages and Disadvantages of One-Way and Two-Way Communication and When to Use Each
Capitalize on the Benefits of E-mail
Demonstrate Paraphrasing to Check Content Understanding
Experience the Impact of Nonverbal Communication
Send Harmonious Messages
Ask Questions That Get the Answers You Need