We Help You Improve
Organization Performance

Customer Relationship
Management

For Microsoft, Inc. Magazine and Siebel Systems, Chris DeVany conducted a 20-city public seminar series titled “Customer Relationship Management: Mastering Profitable Relationships”. Chris delivered a 90-minute version of this for Inc. Magazine at their “ThInc. Out Loud!” Conference, a portion of which is included above.

Services

We Help You Improve Performance

Management Consulting

Programs for our clients are customized and vary in size and scope.

Team Development

Following from his book, “90 Days to a High-Performance Team” published by McGraw Hill, Chris DeVany can facilitate team-building around key issues.

Meeting Facilitation Services

Pinnacle Performance Improvement Worldwide has been facilitating strategic planning and implementation, corporate and board retreats since 1994.

Coaching

Coaching can transform employees, managers, leaders and the organization. We improve performance, create high functioning teams.

Professional Development

Professional development offers the opportunity to learn and apply new knowledge and skills that helps in their job and furthers their career.

Speaking Services

Chris DeVany, founder and President of Pinnacle Performance Improvement Worldwide, is a popular featured speaker in a variety of media and forums.

A Few Words About Us

Since 1994, Pinnacle Performance Improvement Worldwide has been helping organizations to improve performance, with a focus on management and organization development.

Our clients include large corporations such as Microsoft, GE, major professional and trade associations such as the American Society of Association Executives, and entrepreneurial, high growth firms such as Sage Software and Cadence Design Systems.

Why You Should Choose Us

Certified Experts

We bring our expertise to life building upon real-world experience that is immediately relevant. 90% of what is learned is forgotten after one week. PPIW solutions creates interactions that lasts.

Quality Services

PPIW is much more than "best in class", we are intuitive, engaging and impactful. We are powering tomorrows workforce through increased productivity, and future preparedness.

Affordable Pricing

Whether it's a blended, in-person, off-site, on-line, self-paced, a LMS or virtual, our wide range of offerings are both scalable and cost effective.

90 Days to a High Performance Team

Whether you've recently been hired or promoted or just decided to try a fresh approach to managing your team, this step-by-step guide ensures you'll get the strongest performance possible out of your team--in any environment.

This is not a book of management “philosophy”- it's a hands-on, nuts-and-bolts training guide that addresses the day-to-day reality of managing teams, especially in tough times. Filled with handy checklists, questionnaires, timelines, meeting planners, progress charts, and performance reviews, it has everything you need to build a terrific team in three short months . . . and reap the benefits forever!

Some Of Our Projects

Programs for our clients are customized and vary in size and scope. The best way to explain is by example!

Know more about Bank Of Boston & BayBanks M&A

Bank of Boston and BayBanks, Inc. — We engineered an intervention which brought senior management from both organizations together. During this process, we provided a forum for uncertain parties to meet and better understand one another, and discover an environment in which they could mutually flourish.

Know more about the Program conducted by us at ASTD

American Society of Training and Development — We helped educate Chapter Leaders on the value of practicing commitment, visibility, accountability, effective communication skills, vision and team-building initiative. As a result, many Chapters have introduced our firm for workshops to promote member participation, increase membership, develop volunteers and increase ancillary revenue sources. This collaboration has continued for more than four years.

Know more about the Customer Service Improvement Program at AMTRAK

Amtrak – We designed a program for all personnel developing the need for greater emphasis on customer service and relationships, and the pragmatic business results that can be achieved from the “intangible” parts of the business. The program was rolled-out across the U.S. with the endorsement of senior management as an integral part of Amtrak’s strategy to enhance the emphasis on customer service. As a result, we developed our “I Am Your Customer, Hear Me Now”(SM) program, which has been delivered to more than 50 corporate clients.