Chris DeVany Helps Managers Build Teams"90 Days to a High Performance Team" |
Managing and Supervising Effectively
Series: Enhancement Skills
Course: Interviewing Skills
Course Outline
Participants in the “Interviewing Skills” workshop will gain an understanding of Best Practice techniques for successful candidate management. From initial phone contact, through to interview, referral and placement, the quality of communication with the candidate strongly influences the results achieved. The purpose of the course is to generate insight into how to develop excellence in each step, ensuring efficient information exchange and effective relationship building.
Participants will experience an informative, balanced (practical and theoretical) program. They will learn in a supportive environment, and be challenged to develop their potential by putting the principles into practice.
Content and Outcomes
Communication Skills
- Explore a variety of questioning styles to achieve specific outcomes, including Open, Closed, Theoretical, Alternatives/Options and Reflective Questions.
- Utilize paraphrasing and active listening skills to ensure clear understanding of the candidate’s background and needs.
- Consider what motivates candidates, and the importance of selling the benefits of the role to generate and maintain their interest.
- Become aware of the importance of creating a positive first impression, and how to achieve this through the verbal, vocal and visual aspects of communication.
- Develop positive speech and body language techniques.
- Understand that candidates are often out of their ‘Comfort Zone’ at interview, and how we can support them to bring out their best, so we don’t miss out on identifying quality candidates
- Discover behaviors to develop rapport with candidates.
Phone Screening:
- Learn questioning techniques to minimize the time spent screening calls to identify and attract marketable candidates, and eliminate unsuitable ones.
- Develop approaches for dealing effectively and diplomatically with unsuitable applicants.
- Effectively prepare quality candidates for their interview with you, helping ensure their attendance.
Interviewing Techniques:
- Understand that the interview aims to balance efficient information exchange and effective relationship building.
- Consider the importance of sound preparation for the interview, and what you can to do to maximize your professional credibility with the candidate.
- Explore the utilization of skill and psychometric testing, and understand the types of testing appropriate to specific candidates and situations.
- Follow a useful guide when interviewing candidates, to bring structure and comprehensiveness to the interview.
- Become aware of the importance of creating a positive first impression, and how to achieve this through the verbal, vocal and visual aspects of communication.
- Understand the differences between permanent and temporary/contract staff, and how this impacts the interview and candidate management process.
- Consider which types of questions are illegal, and alternative approaches for covering sensitive issues.
- Understand how to utilize Competency Based / Behavioral Description and Situational Interviewing questioning techniques.
From Referral through to Placement:
- Investigate how to prepare the candidate for success in the client interview, including constructive counseling on areas for improvement.
- Follow a guide for post-interview debriefs with candidate and client to uncover and address issues, and manage the process successfully.
- Utilise an approach for delivering the employment offer to the candidate, supporting them through resignation and handling counter offers, to ensure acceptance of your client’s offer, resulting in placement.
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